EcoFlow issues safety recall of more than 25,000 Delta Max 2000 power stations in US for firmware update

EcoFlow has issued a recall notice for its Delta Max 2000 power stations and initiated a firmware repair program for roughly 25,030 affected units in the United States.

The US Consumer Product Safety Commission (CPSC) reported on October 9 that EcoFlow Technology has received six reports of the recalled Power Stations catching fire, with property damage totaling over $850,000.

The recall involves EcoFlow Delta Max 2000 Model EFD310 Power Stations. These power stations are black and silver, with a rectangular LCD display screen on the front and six electrical outlets on the back. “ECOFLOW MAX” is printed on the right side. “EFD310” and “EcoFlow DELTA Max (2000)” are printed on the nameplate on the underside of the product. They were sold at Costco.com, Amazon.com and Ecoflow.com from July 2022 through May 2025 for about $1,600.

In its October announcement, CPSC said that consumers should immediately stop using the recalled power stations and contact EcoFlow Technology for instructions on installing a free repair in the form of a firmware update. It also noted that the affected power stations may overheat and ignite, posing a risk of serious burn injury and fire hazard.

On Wednesday, the company’s spokesperson told ESS News: “The recall notice applies to DELTA Max 2000 units sold in the US, however, we have made the firmware update available globally. Compensation is handled and determined by the third-party insurance provider. We will fully assist our customers throughout the claims process to ensure their rights and interests are protected.”

Asked to explain what went wrong with the affacted devices, the spokesperson said that it was found that “in rare cases, operating the device in high-temperature, humid conditions and poorly ventilated environments increased the risk of overheating”.

“While the number of units affected is extremely limited, we are issuing this safety notice out of an abundance of caution to protect all of our customers. The situation is not caused by a hardware defect, but rather by logic triggers under certain conditions. The firmware update optimizes the control logic allowing the device to better handle extreme conditions,” the spokesperson explained.

The firmware update has been approved by the CPSC and there is no physical recall of the product. In the meantime, EcoFlow has also implemented proactive quality control measures.

“Through the EcoFlow App and firmware, we now monitor cell status in real time. If abnormal temperatures are detected, the system will display a warning icon and we will proactively contact the user to arrange a replacement. We take this matter very seriously and are committed to the safety and reliability of our products,” the spokesperson said.